Value Added Services SATCOM System Integration We have a large pool of highly skilled design and implementation engineers who provide end to end solutions for SATCOM based networks. The team is capable of handling multiple projects at the same time, across technology platforms. We have the capability to integrate any third-party hardware or software in our solutions and deliver them successfully to our customers. We deliver solutions across and support multiple networks across the globe. Some of the areas that we work on are listed below: Network Design Services Complete end to end design solution Network Audit Support Software and Software Feature Upgrade Support Proof of concept Support Online And On Call Technical Support Customer complaint ticket resolution Provide support in case of escalation and downtime Provide L2/L3 & advanced level support Onsite Project Support New Hub Installation Large Earth Station Antenna installation Complete RF installation & integration Baseband installation Solution integration Integration of Hughes Hubs with client backhaul architecture ATP completion / support On site L2/L3 Support Training Provide operator level, basic technical and advance training on products that form part of the solution. Training can be customised to individual customer needs and imparted both as one time or at periodic intervals as refresher courses. Centralised Monitoring Our suite of services consists of a feature rich powerful monitoring system, "ProMonSys", that provides a complete view of the network from a central location or multiple head office locations depending on business needs. ProMonSys not only provides the device status but also provides bandwidth usage at each of the nodes. The system can be configured to monitor a host of other parameters, provide alerts and notifications, making it very simple for network administrators to know that status of the network and if need be take proactive corrective steps.