Quality and Excellence
Towards Customer Experience through Business Efficiency
At Hughes Communications India (HCI), quality forms core of our ethos and commitment to our esteemed customers. As India's leading broadband satellite technology and managed services provider, we acknowledge our customers’ mission-critical connectivity requirements - be it a rural ATMs or convoluted defence systems. Our quality policy and rigorous Business Efficiency processes are designed to ensure that every interaction, service, and solution is aimed to provide reliable, secure, and world-class experience.
The Gold Standard(s) of Excellence
Our three-decade successful journey has its roots in our pledge to conform to leading industry certifications. Our sweet spot is our ability to translate the certification’s full nine yards to micro efficiency markers.
Customer-experience first approach is the baseline for consistent service delivery. Concomitantly, standardized internal workflows guarantee efficient bottom-line management. The continual pursuit for improvement facilitates up-to-date practices to cater for the evolving business needs.
This Telecom industry specific certification extension of ISO 9001 that caters for performance metrics tracking that is specific to high-tech environments.
Today, data integrity is non-negotiable. This certification {Information Security Management System (ISMS)} is an amalgamation of technical, operational and personnel linked framework(s) that protects data against threats, ensuring confidentiality, integrity, and high availability.
We are PCI DSS compliant. A major milestone in our mission to protect your data. This certification reflects our unwavering commitment to the highest global security standards. Your trust is our priority, and we continue to invest in rigorous safeguards to keep your information safe.