Customer Support

Nationwide Support

The HCIL Field Network consists of four regional offices and eighteen territories staffed by highly trained HCIL engineers. A well-experienced and adequately staffed two tier Technical Assistance Centre (TAC) augments the field support operations. HCIL provides support to over 30000 VSATs across 2000 cities and towns in India.

Nature of Services

HCIL is a major VSAT service provider with core expertise in VSAT installations, integration and maintenance of VSATs. Apart from this HCIL also undertakes Turnkey Projects that also include installation and integration of UPS, Voice over IP (VoIP), Optimisation MUX, Routers, preparation of earthing pits, etc. The support services cover:-

(a) Installation/ Commissioning & de-installation classified as One Time Service (OTS).
(b) Operational Breakdown Maintenance / AMC.
(c) Specialised Maintenance Services.

Quality Team

Customer Support has an in-house quality team addressing all quality issues related to installations, undertaking repeat-call analysis and recommending best procedures.

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